At Plan-BS, we are committed to providing high-quality digital products designed to help you achieve your personal and financial goals. We understand that sometimes a product may not meet your expectations. Please review our Refund and Returns Policy to understand your rights and our obligations.
Digital Products:
Refund Eligibility:
- Downloadable Products: Due to the nature of digital products, all sales are generally final. However, if you experience any issues with your purchase, we encourage you to contact our support team within 7 days of purchase to discuss your concerns.
- Refund Requests: We will evaluate refund requests on a case-by-case basis. If the product is found to be defective, or if it does not match the description provided, we will offer a full refund.
Non-Refundable Situations:
- Change of Mind: We do not offer refunds if you simply change your mind after purchasing a digital product.
- Incompatibility: Please ensure that the product is compatible with your device or software before purchasing. We do not offer refunds due to incompatibility issues.
- Unauthorized Use: Refunds will not be provided for products that have been used or accessed in violation of our terms of use.
How to Request a Refund:
If you believe you are eligible for a refund based on the criteria above, please follow these steps:
Refund Approval: If your refund is approved, it will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.
Contact Us: Reach out to our customer support team within 7 days of your purchase. Please include your order number, the name of the product, and a detailed explanation of your issue.
Review Process: Our team will review your request and respond within 3-5 business days. We may request additional information to process your request.